Help with Ordering

 

Online Ordering
Buying GGR products online couldn't be simpler. Just click on the 'shopping basket' button of any product you would like to buy and it will immediately be added to your personal basket. Within the basket you can decide on the quantity of each product and advise on any tax implications that may be applicable.
From this point onwards just follow the online instructions for a safe and easy transaction. You will need a personal password which is automatically supplied during the transaction to ensure that the service can automatically call up all your details (address etc.) when you next purchase - saving you time and effort!
You can now check the status of your order using the 'Your Orders' facility
GGR are handling all transactions ourselves - this service is not automated - so all orders will be checked by our trained professionals. Online transactions will require the use of debit/credit cards or your PayPal account.
The transactions are carried out on a secure server (secure certificate authenticated by Comodo) as proven by the lock icon that can be seen during the transaction in your browser's status bar.

Offline Ordering
All orders must be accompanied by full name, address and contact telephone numbers.
Where possible please give part numbers and description together with full details of your vehicle.
Graham Goode Racing
Lutterworth Road
Aylestone
LEICESTER
LE2 8PH
ENGLAND
Tel: 0044 0116 244 0080
Fax: 0044 0116 244 0140
E-mail sales@grahamgoode.com

Payment Methods
All orders must be accompanied by full name, address and contact telephone numbers.
Where possible please give part numbers and description together with full details of your vehicle.
Graham Goode Racing
Lutterworth Road
Aylestone
LEICESTER
LE2 8PH
ENGLAND
Tel: 0044 0116 244 0080
Fax: 0044 0116 244 0140
E-mail sales@grahamgoode.com

Payment Methods

  • Cash, Collection only
  • All major Credit Cards & Debit Cards. - All credit/debit cards are address checked and authorised so it is important that you complete the order form (for online transactions) with the correct billing address details. This is also the address to which the goods must be despatched. Failure to pass the above checks will necessitate payment to be made by bankers draft or telegraphic transfer of monies. This will result in a delay with your order. These checks are for the protection of our valued customers and are as a direct result of credit card fraud and are as instructed by all card issuers.
  • PayPal
  • Cheques, Personal cheques must be accompanied by cheque guarantee card. All cheques are subject to Transax authorisation or funds must be cleared into our account before goods are released.
  • Postal Orders.
  • Bankers Draft.
  • Building Society cheques.
  • Bank to Bank Transfer.
    Our Bank Details :
    National Westminster Bank Plc
    121a East Park Road
    North Evington
    LEICESTER. LE5 4NY
    ENGLAND
    Account Name : Graham Goode Motors Ltd
    Account Number : 82816379
    Sort Code : 60-15-48
    N.B. - Please ensure all bank charges are paid at source.

    Delivery
    **UNLESS OTHERWISE STATED, DELIVERY IS NOT INCLUDED IN THE TOTAL COST OF YOUR ORDER**.
    Delivery charges are dependent on Weight, Volume (see below) and the Service you choose. The delivery charges will be calculated and added to your total bill. You can request that the delivery charges be submitted to you for approval prior to shipping - Please check the box during the sales process
    We can despatch your order Worldwide within 1-2 days.
    For Overseas orders we can despatch via DHL, TNT, FED-EX, UPS, PARCEL FORCE or a freight forwarding company. We need to measure and weigh your order to quote carriage. If you have a preferred means of transport then click that option making sure that you fill out the rest of the order sheet. We will then respond with the price for your approval.
    Examples for a typical parcel weighing 2kg
    Overseas Paris Via FedEx £27.45 + VAT
    Overseas USA Via DHL £33.25
    Overseas Australia Via FedEx £51.08
    Overseas Hong Kong Via FedEx £51.08

    Delivery calculation by Volume
    Some parcels are calculated by volumetric weight where the volume is greater than the actual weight i.e. a parcel, which is large but does not weigh much. The most commonly used formula for calculating this is Length ( L ) cms x Width ( W ) cms x Breadth ( B ) cms divided by 6000 .
    Example: A parcel measuring 50cms x 50cms x 50cms and weighing 10kgs -
    50 x 50 x 50 = 125,000 / 6000 = 20.83
    Therefore the chargeable weight will be 21kgs as the volumetric weight ( 20.83 ) is greater than the actual weight ( 10 ).

    How Can I Find Out Where My Parcel Is?
    Check on the online 'My Order' facility. You will need your order number, email address and password.

    What If My Goods Arrive Damaged?
    In the unlikely event that your goods arrive damaged you must initially refuse delivery if your parcel is quite obviously damaged externally. If your parcel is not damaged externally but its contents are damaged then you must report this to us immediately. Whilst we have various insurances against this eventuality the quick and efficient way to resolve any problems of this nature are to act quickly and preferably, if possible, return the damaged goods within 24 hours. We take great care to ensure your orders reach you on time and safely so the incidence of damaged goods is very rare and as such is treated with the utmost urgency and care.

    Graham Goode Racing Ltd © 2001 - 2008