Help with Ordering ONLINE ORDERING : QuickOrder OFFLINE ORDERING PAYMENT METHODS DELIVERY : UK | Overseas | 2kg Examples | By Volume PARCEL TRACKING DAMAGED PARCEL Online Ordering Buying GGR products online couldn't be simpler. Just click on the 'shopping basket' button of any product you would like to buy and it will immediately be added to your personal basket. Within the basket you can decide on the quantity of each product and advise on any tax implications that may be applicable. From this point onwards just follow the online instructions for a safe and easy transaction. If you so wish, you can decide upon a personal username and password to ensure that the service can automatically call up all your details (address etc.) when you next purchase - saving you time and effort! GGR are handling all transactions ourselves - this service is not automated - so all orders will be checked by our trained professionals. Online transactions will require the use of debit or credit cards. The transactions are carried out on a secure server (secure certificate authenticated by Comodo) as proven by the lock icon that can be seen during the transaction in your browser's status bar. If you already know the part numbers you require then click on the 'QuickOrder' option. This feature allows you to enter part numbers directly for immediate prices and ordering. Offline Ordering All orders must be accompanied by full name, address and contact telephone numbers. Where possible please give part numbers and description together with full details of your vehicle. Graham Goode Racing Lutterworth Road Aylestone LEICESTER LE2 8PH ENGLAND Tel: 0044 0116 244 0080 Fax: 0044 0116 244 0140 E-mail sales@grahamgoode.com Payment Methods Cash, Collection only All major Credit Cards & Debit Cards. - All credit/debit cards are address checked and authorised so it is important that you complete the order form (for online transactions) with the correct billing address details. This is also the address to which the goods must be despatched. Failure to pass the above checks will necessitate payment to be made by bankers draft or telegraphic transfer of monies. This will result in a delay with your order. These checks are for the protection of our valued customers and are as a direct result of credit card fraud and are as instructed by all card issuers. Cheques, Personal cheques must be accompanied by cheque guarantee card. All cheques are subject to Transax authorisation or funds must be cleared into our account before goods are released. Postal Orders. Bankers Draft. Building Society cheques. Bank to Bank Transfer. Our Bank Details : National Westminster Bank Plc 121a East Park Road North Evington LEICESTER. LE5 4NY ENGLAND Account Name : Graham Goode Motors Ltd Account Number : 82816379 Sort Code : 60-15-48 N.B. - Please ensure all bank charges are paid at source. Delivery **DELIVERY IS NOT INCLUDED IN THE TOTAL COST OF YOUR ORDER**. Delivery charges are dependent on Weight, Volume (see below) and the Service you choose. The delivery charges will be calculated and added to your total bill. You can request that the delivery charges be submitted to you for approval prior to shipping - please use the 'Additional Information' box when you submit your credit card details to inform us that you require a delivery quote. We can despatch your order Worldwide within 1-2 days. 1. U.K. orders Please proceed with your order making sure we have your contact details so that we can gain your approval of carriage costs. Large shipments over 30kgs would need to be made and measured to accurately quote the price. Example Costs for UK Delivery: 'Standard UK Delivery' (2/3 days) 25kgs and over £10 + VAT 'UK Next Working Day Delivery' up to 25kgs £10 + VAT ROYAL MAIL : Royal Mail Special delivery is a guaranteed next working day service by 12:30 p.m. (5:30 p.m. for most of the highlands of Scotland) or your money back. Purchases are delivered by the Royal Mail and must be signed for. If you are unable to receive the parcel then a calling card is posted indicating the post office branch your parcel will be at (usually your most local one) and you must collect. This service is insured (up to £250) and traceable and includes all packaging charges. Example Costs for ROYAL MAIL SPECIAL DELIVERY - ZERO VAT : 1/Post up to 500gms £5.25 2/ Post 0.5kgs to 1kg £6.75 3/ Post 1kg to 2kgs £8.75 2. For Overseas orders we can despatch via DHL, TNT, FED-EX, UPS, PARCEL FORCE or a freight forwarding company. We need to measure and weigh your order to quote carriage. If you have a preferred means of transport then click that option making sure that you fill out the rest of the order sheet. We will then respond with the price for your approval. 3. Examples for a typical parcel weighing 2kg UK Royal Mail Special Delivery £8.75 UK Securicor Next Day £10.00 + VAT Overseas Paris Via FedEx £27.45 + VAT Overseas USA Via DHL £33.25 Overseas Australia Via FedEx £51.08 Overseas Hong Kong Via FedEx £51.08 4. Delivery calculation by Volume Some parcels are calculated by volumetric weight where the volume is greater than the actual weight i.e. a parcel, which is large but does not weigh much. The most commonly used formula for calculating this is Length ( L ) cms x Width ( W ) cms x Breadth ( B ) cms divided by 6000 . Example: A parcel measuring 50cms x 50cms x 50cms and weighing 10kgs - 50 x 50 x 50 = 125,000 / 6000 = 20.83 Therefore the chargeable weight will be 21kgs as the volumetric weight ( 20.83 ) is greater than the actual weight ( 10 ). How Can I Find Out Where My Parcel Is? For UK parcels simply telephone GGR and we can track down your parcel by telephoning the chosen shipper. For overseas parcels we will e-mail you your unique tracking number upon despatch of your goods. Your parcel is then traceable by clicking on the web site of the chosen shipper all of whom have track and trace facilities www.fedex.com www.dhl.com www.tnt.com www.ups.com For shipments which are sent by airfreight or seafreight we will do our utmost to make sure you have full flight/shipping details and any relevant airway bill numbers. What If My Goods Arrive Damaged? In the unlikely event that your goods arrive damaged you must initially refuse delivery if your parcel is quite obviously damaged externally. If your parcel is not damaged externally but its contents are damaged then you must report this to us immediately. Whilst we have various insurances against this eventuality the quick and efficient way to resolve any problems of this nature are to act quickly and preferably, if possible, return the damaged goods within 24 hours. We take great care to ensure your orders reach you on time and safely so the incidence of damaged goods is very rare and as such is treated with the utmost urgency and care.

Tel: +44 (0)116 2440080 Fax: +44 (0)116 2440140 E-mail:sales@grahamgoode.com Graham Goode Racing © 2001